Terms and Conditions

  1. General
    1.1 These general terms and conditions apply to all offers from Wolfes.
    The conditions are accessible to everyone and are included on the website www.wolfes.nl. On request we will send you a written copy.
    1.2 By placing an order you indicate that you agree with the terms of delivery and payment. Wolfes reserves the right to change its terms of delivery and/or payment after the expiry of the term.
    1.3 Unless otherwise agreed in writing, Wolfes does not recognise general or specific terms or conditions of third parties.
    1.4 Wolfes guarantees that the delivered product complies with the agreement and meets the specifications stated in the offer.

  2. Delivery
    2.1 Delivery will take place while stocks last.
    2.2 In accordance with the rules of the Distance Selling Act, Wolfes will execute orders within at least 30 days.
    If this is not possible (because the ordered item is out of stock or no longer available), there is a delay for other reasons or an order cannot be fulfilled or can only be partially fulfilled, the consumer will receive a message within 1 month of placing the order and in that case he has the right to cancel the order without costs and without notice of default.
    2.3 The place of delivery is the address that the consumer has made known to the company.
    2.4 Wolfes' delivery obligation will, subject to proof to the contrary, be fulfilled as soon as the goods delivered by Wolfes have been offered to the buyer once. In the case of home delivery, the report of the carrier, containing the refusal of acceptance, serves as full proof of the offer to deliver.
    2.5 All terms mentioned on the website are indicative. Therefore, no rights can be derived from the terms mentioned.
    2.6 In case of incorrectly entered addresses and/or failure to collect the order, the original shipping costs will be charged.

  3. Prices
    3.1 Prices will not be increased within the term of the offer, unless legal measures make this necessary or the manufacturer implements interim price increases.
    3.2 All prices on the site are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors.
    3.3 All prices on the site are in Euros and include 21% VAT.

  4. Inspection period / right of withdrawal
    4.1 If there is a consumer purchase, in accordance with the Distance Selling Act (article 7:5 BW), the buyer has the right to return (part of) the delivered goods within a period of 14 days without giving any reason. This period starts at the moment that the ordered items have been delivered. If the buyer has not returned the delivered items to Wolfes after this period, the purchase is a fact.
    4.2 The purchaser is obliged to notify Wolfes in writing of the return within 14 days of delivery before proceeding to return the goods. The purchaser must prove that the delivered goods were returned on time, for example by means of proof of postal delivery. The goods must be returned in the original packaging (including accessories and accompanying documentation) and in new condition within 14 days of the date of receipt. If the goods have been used, encumbered or damaged in any way by the purchaser, the right to cancel within the meaning of this section shall lapse. With due observance of the provisions of the previous sentence, Wolfes shall ensure that the full purchase price excluding the shipping costs incurred is refunded to the purchaser within 14 working days of receipt of the return shipment. The return of the delivered goods is entirely at the expense and risk of the purchaser.
    4.3 The right of withdrawal does not apply to:
    - Services the performance of which, with the consent of the consumer, has begun before the period of seven working days.
    - Goods or services whose price is subject to fluctuations in the financial market over which the supplier has no influence.
    - Goods that are manufactured according to consumer specifications, for example custom-made, or that have a clearly personal character.
    - For goods or services that cannot be returned due to their nature, for example due to hygiene reasons or that can spoil or become obsolete quickly.
    - Audio and video recordings and computer software of which the consumer has broken the seal.
    - The supply of newspapers and magazines; for the services of betting and lotteries.
    4.4 If the consumer exercises his right of withdrawal, the costs of return shipment will be borne by the consumer.

  5. Data management
    5.1 If you place an order with Wolfes, your details will be included in the Wolfes customer database. Wolfes complies with the Personal Data Protection Act and will not provide your details to third parties. See our Privacy Policy.
    5.2 Wolfes respects the privacy of the users of the website and ensures that your personal data is treated confidentially.
    5.3 Wolfes uses a mailing list in some cases. Each mailing contains instructions to remove yourself from this list.

  6. Warranty
    6.1 Wolfes guarantees that the products it supplies meet the requirements of usability, reliability and lifespan as reasonably intended by the parties to the purchase agreement, and therefore guarantees the manufacturer's warranty for the product supplied to you.
    6.2 The warranty period of Wolfes corresponds to the manufacturer's warranty period. However, Wolfes is never responsible for the ultimate suitability of the items for each individual application by the purchaser, nor for any advice regarding the use or application of the items.
    6.3 The purchaser is obliged to check the delivered goods immediately upon receipt. If it appears that the delivered item is incorrect, defective or incomplete, the purchaser must (before returning it to Wolfes) immediately report these defects in writing to Wolfes. Any defects or incorrectly delivered goods must and can be reported to Wolfes in writing no later than 14 days after delivery. Return of the goods must take place in the original packaging (including accessories and accompanying documentation) and in new condition. Commissioning after discovery of a defect, damage occurring after discovery of a defect, encumbrance and/or resale after discovery of a defect, completely forfeits this right to complain and return.
    6.4 If Wolfes finds complaints from the purchaser to be justified, Wolfes will, at its discretion, either replace the delivered goods free of charge or make a written arrangement with the purchaser regarding compensation, provided that Wolfes' liability and therefore the amount of compensation is always limited to a maximum of the invoice amount of the goods in question, or (at Wolfes' discretion) to the maximum amount covered by Wolfes' liability insurance in the case in question. Any liability of Wolfes for any other form of damage is excluded, including additional compensation in any form whatsoever, compensation for indirect damage or consequential damage or damage due to lost profits.
    6.5 Wolfes is not liable for damage caused by intent or equivalent conscious recklessness of non-managerial staff.
    6.6 This warranty does not apply if: A) and as long as the purchaser is in default towards Wolfes; B) the purchaser has repaired and/or processed the delivered goods himself or has had them repaired and/or processed by third parties. C) the delivered goods have been exposed to abnormal circumstances or are otherwise treated carelessly or in conflict with the instructions of Wolfes and/or the instructions for use on the packaging; D) the defectiveness is wholly or partly the result of regulations that the government has imposed or will impose with regard to the nature or quality of the materials used.

  7. Offers
    7.1 Offers are without obligation, unless otherwise stated in the offer.
    7.2 If the buyer accepts a non-binding offer, Wolfes reserves the right to revoke or deviate from the offer within 3 working days of receipt of such acceptance.
    7.3 Verbal commitments only bind Wolfes after they have been expressly confirmed in writing.
    7.4 Wolfes offers do not automatically apply to repeat orders.
    7.5 Wolfes cannot be held to its offer if the purchaser should have understood that the offer, or a part thereof, contained an obvious mistake or error.
    7.6 Additions, changes and/or further agreements are only valid if agreed in writing.

  8. Agreement
    8.1 An agreement between Wolfes and a customer is concluded after an order has been assessed for feasibility by Wolfes.
    8.2 Wolfes reserves the right to refuse orders or assignments without stating reasons or to accept them only on the condition that shipment is made cash on delivery or after advance payment.
    8.3 Unless otherwise agreed, amounts owed by the consumer must be paid within 7 days after delivery of the goods.

  9. Images and specifications
    9.1 All images; photos, drawings etc.; including data concerning weights, dimensions, colours, images of labels, etc. on the Wolfes website are approximate only, are indicative and cannot give rise to compensation or termination of the agreement.

  10. Force majeur
    10.1 Wolfes shall not be liable if and to the extent that its obligations cannot be fulfilled as a result of force majeure.
    10.2 Force majeure is understood to mean any external cause, as well as any circumstance, which in all fairness should not be at its risk. Delays or default by our suppliers, disruptions in the Internet, disruptions in the electricity, disruptions in e-mail traffic and disruptions or changes in technology supplied by third parties, transport difficulties, strikes, government measures, delays in supply, negligence of suppliers and/or manufacturers as well as of assistants, illness of personnel, defects in auxiliary or transport equipment are expressly considered force majeure.
    10.3 In the event of force majeure, Wolfes reserves the right to suspend its obligations and is also entitled to dissolve the agreement in whole or in part, or to demand that the content of the agreement be amended in such a way that execution remains possible. In no event shall Wolfes be obliged to pay any fine or compensation.
    10.4 If Wolfes has already partially fulfilled its obligations upon the occurrence of force majeure, or can only partially fulfil its obligations, it is entitled to invoice the part already delivered or the part that can be delivered separately and the purchaser is obliged to pay this invoice as if it concerned a separate contract. However, this does not apply if the part already delivered or the part that can be delivered has no independent value.

  11. Liability
    11.1 Wolfes is not liable for damage to vehicles or other objects caused by incorrect use of the products. Before use, read the instructions on the packaging and/or consult our website.

  12. Retention of title
    12.1 Ownership of all goods sold and delivered by Wolfes to the purchaser shall remain with Wolfes as long as the purchaser has not paid Wolfes' claims under the agreement or previous or subsequent similar agreements, as long as the purchaser has not paid for the work performed or yet to be performed under this or similar agreements and as long as the purchaser has not paid Wolfes' claims for failure to fulfil such obligations, including claims for fines, interest and costs, all as referred to in Article 3:92 of the Dutch Civil Code.
    12.2 The items delivered by Wolfes that fall under the retention of title may only be resold in the context of normal business operations and may never be used as a means of payment.
    12.3 The purchaser is not authorised to pledge or otherwise encumber the items subject to the retention of title.
    12.4 The purchaser hereby grants unconditional and irrevocable permission to Wolfes or a third party to be appointed by Wolfes to enter all places where its properties are located in all cases in which Wolfes wishes to exercise its ownership rights and to take those items with it.
    12.5 If third parties seize the goods delivered under retention of title or wish to establish or assert rights thereto, the purchaser is obliged to inform Wolfes thereof as soon as may reasonably be expected.
    12.6 The purchaser undertakes to insure and keep insured the goods delivered under retention of title against fire, explosion and water damage as well as against theft and to make the policy of this insurance available for inspection by Wolfes upon first request.

  13. Applicable law/competent court
    13.1 All agreements are governed by Dutch law.
    13.2 Disputes arising from an agreement between Wolfes and the buyer that cannot be resolved by mutual agreement will be heard by the competent court within the district of Overijssel, unless Wolfes prefers to submit the dispute to the competent court of the buyer's place of residence, and with the exception of those disputes that fall within the jurisdiction of the subdistrict court.