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Terms and Conditions

  1. General
    1.1 These general terms and conditions apply to all offers from Wolfes.
    The terms and conditions are accessible to everyone and are included on the website www.wolfes.nl. Upon request, we will send you a written copy.
    1.2 By placing an order, you indicate that you agree with the delivery and payment terms. Wolfes reserves the right to change its delivery and/or payment terms after the expiration of the term.
    1.3 Unless otherwise agreed in writing, the general or specific terms or conditions of third parties are not recognized by Wolfes.
    1.4 Wolfes guarantees that the delivered product complies with the agreement and meets the specifications stated in the offer.

  2. Delivery
    2.1 Delivery takes place while stocks last.
    2.2 Within the framework of the rules of the distance selling law, Wolfes will execute orders within at least 30 days.
    If this is not possible (because the ordered item is out of stock or no longer available), there is a delay for other reasons, or an order cannot be executed fully or partially, the consumer will be notified within 1 month after placing the order and in that case has the right to cancel the order without costs and without notice of default.
    2.3 The place of delivery is the address that the consumer has communicated to the company.
    2.4 Wolfes' delivery obligation shall, unless proven otherwise, be fulfilled once the goods delivered by Wolfes have been offered to the customer once. In case of home delivery, the carrier's report, stating the refusal of acceptance, serves as full proof of the offer to deliver.
    2.5 All deadlines mentioned on the website are indicative. No rights can therefore be derived from the mentioned deadlines.
    2.6 In case of incorrectly filled addresses and/or failure to collect the order, the original shipping costs will be charged.

  3. Prices
    3.1 Prices will not be increased during the offer period, unless legal measures make this necessary or the manufacturer implements interim price increases.
    3.2 All prices on the site are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors.
    3.3 All prices on the site are in Euros and include 21% VAT.

  4. Viewing period / right of withdrawal
    4.1 In the case of a consumer purchase, in accordance with the Distance Selling Act (Article 7:5 BW), the buyer has the right to return (part of) the delivered goods within a period of 14 days without giving any reason. This period starts at the moment the ordered items are delivered. If the buyer has not returned the delivered items to Wolfes after this period, the purchase is final.
    4.2 The buyer is obliged, before proceeding with the return, to notify Wolfes in writing within 14 days after delivery. The buyer must prove that the delivered items were returned on time, for example by means of proof of postal delivery. The return of the items must be in the original packaging (including accessories and accompanying documentation) and in new condition within 14 days from the date of receipt. If the items have been used, encumbered, or damaged in any way by the buyer, the right of dissolution under this clause expires. Subject to the previous sentence, Wolfes ensures that within 14 working days after proper receipt of the return shipment, the full purchase amount excluding the shipping costs incurred will be refunded to the buyer. The return shipping of the delivered items is entirely at the buyer's expense and risk.
    4.3 The right of withdrawal does not apply to:
    - Services whose execution has begun with the consumer's consent before the seven-day period.
    - Goods or services whose price is subject to fluctuations in the financial market, which the supplier cannot influence.
    - Goods made according to the consumer's specifications, for example custom-made items, or that have a clearly personal character.
    - For goods or services that by their nature cannot be returned, for example due to hygiene reasons or that can spoil or age quickly.
    - Audio and video recordings and computer software of which the consumer has broken the seal.
    - The delivery of newspapers and magazines; for betting and lottery services.
    4.4 If the consumer exercises their right of withdrawal, the costs of return shipping are borne by the consumer.

  5. Data Management
    5.1 If you place an order with Wolfes, your data will be included in Wolfes' customer database. Wolfes complies with the Personal Data Protection Act and will not provide your data to third parties. See our Privacy Policy.
    5.2 Wolfes respects the privacy of the users of the website and ensures confidential handling of your personal data.
    5.3 Wolfes sometimes uses a mailing list. Each mailing contains instructions on how to remove yourself from this list.

  6. Warranty
    6.1 Wolfes guarantees that the products delivered by it meet the requirements of usability, reliability, and lifespan as reasonably intended by the parties in the purchase agreement, and thereby stands for the factory warranty of the product delivered to you.
    6.2 The warranty period of Wolfes corresponds to the factory warranty period. However, Wolfes is never responsible for the ultimate suitability of the goods for any individual application by the customer, nor for any advice regarding the use or application of the goods.
    6.3 The customer is obliged to immediately inspect the delivered goods upon receipt. If it appears that the delivered item is incorrect, defective, or incomplete, the customer must immediately report these defects in writing to Wolfes (before proceeding to return the goods to Wolfes). Any defects or incorrectly delivered goods must and can be reported in writing to Wolfes no later than 14 days after delivery. Returns must be made in the original packaging (including accessories and accompanying documentation) and in new condition. Use after discovering a defect, damage occurring after discovering a defect, encumbrance and/or resale after discovering a defect will completely void the right to claim and return.
    6.4 If complaints from the customer are found to be justified by Wolfes, Wolfes will, at its discretion, either replace the delivered goods free of charge or reach a written agreement with the customer regarding compensation, provided that Wolfes' liability and thus the amount of compensation is always limited to at most the invoice amount of the relevant goods, or (at Wolfes' choice) to the maximum amount covered by Wolfes' liability insurance in the relevant case. Any liability of Wolfes for any other form of damage is excluded, including additional compensation in any form, compensation for indirect or consequential damage, or damage due to lost profits.
    6.5 Wolfes is not liable for damage caused by intent or equivalent conscious recklessness of non-management personnel.
    6.6 This warranty does not apply if: A) and as long as the customer is in default towards Wolfes; B) the customer has repaired and/or processed the delivered goods themselves or has had them repaired and/or processed by third parties; C) the delivered goods have been exposed to abnormal conditions or are otherwise handled carelessly or treated contrary to Wolfes' instructions and/or the usage instructions on the packaging; D) the defectiveness is wholly or partially the result of regulations imposed or to be imposed by the government regarding the nature or quality of the materials used.

  7. Offers
    7.1 Offers are non-binding, unless otherwise stated in the offer.
    7.2 Upon acceptance of a non-binding offer by the buyer, Wolfes reserves the right to revoke or deviate from the offer within 3 working days after receipt of that acceptance.
    7.3 Oral commitments bind Wolfes only after they have been expressly and in writing confirmed.
    7.4 Offers from Wolfes do not automatically apply to reorderings.
    7.5 Wolfes cannot be bound by its offer if the buyer should have understood that the offer, or part of it, contained an obvious mistake or error.
    7.6 Additions, changes and/or further agreements are only valid if agreed upon in writing.

  8. Agreement
    8.1 An agreement between Wolfes and a customer is concluded after an order-assignment has been assessed by Wolfes for feasibility.
    8.2 Wolfes reserves the right to refuse orders or assignments without giving reasons or to accept them only on the condition that shipment is made cash on delivery or after prepayment.
    8.3 Unless otherwise agreed, amounts owed by the consumer must be paid within 7 days after delivery of the goods.

  9. Images and specifications
    9.1 All images; photos, drawings, etc.; including data concerning weights, dimensions, colors, images of labels, etc. on Wolfes' website are only approximate, indicative, and cannot give rise to compensation or dissolution of the agreement.

  10. Force majeure
    10.1 Wolfes is not liable if and insofar as its obligations cannot be fulfilled due to force majeure.
    10.2 Force majeure is understood to mean any external cause, as well as any circumstance which reasonably should not be at its risk. Delays or failures by our suppliers, internet outages, electricity failures, email traffic disruptions, and disruptions or changes in technology provided by third parties, transport difficulties, strikes, government measures, supply delays, negligence of suppliers and/or manufacturers as well as auxiliary persons, staff illness, defects in auxiliary or transport means are explicitly considered force majeure.
    10.3 Wolfes reserves the right to suspend its obligations in case of force majeure and is also entitled to fully or partially dissolve the agreement, or to demand that the content of the agreement be changed in such a way that execution remains possible. In no case is Wolfes obliged to pay any penalty or compensation.
    10.4 If Wolfes has already partially fulfilled its obligations at the onset of force majeure, or can only partially fulfill its obligations, it is entitled to invoice the part already delivered or deliverable separately, and the buyer is obliged to pay this invoice as if it were a separate contract. However, this does not apply if the part already delivered or deliverable has no independent value.

  11. Liability
    11.1 Wolfes is not liable for damage to vehicles or other objects caused by improper use of the products. Please read the instructions on the packaging before use and/or consult our website.

  12. Retention of title
    12.1 Ownership of all goods sold and delivered by Wolfes to the buyer remains with Wolfes as long as the buyer has not fulfilled the claims of Wolfes arising from the agreement or earlier or later similar agreements, as long as the buyer has not fulfilled the work performed or to be performed under this or similar agreements, and as long as the buyer has not fulfilled the claims of Wolfes due to failure to perform such obligations, including claims for penalties, interest, and costs, all as referred to in Article 3:92 of the Dutch Civil Code.
    12.2 The goods delivered by Wolfes that are subject to retention of title may only be resold in the context of normal business operations and never used as a means of payment.
    12.3 The buyer is not authorized to pledge the goods subject to retention of title or to encumber them in any other way.
    12.4 The buyer hereby unconditionally and irrevocably grants permission to Wolfes or a third party appointed by Wolfes to enter all places where its property is located in all cases where Wolfes wishes to exercise its ownership rights and to take those goods therefrom.
    12.5 If third parties seize the goods delivered under retention of title or wish to establish or assert rights on them, the buyer is obliged to inform Wolfes as soon as reasonably expected.
    12.6 The buyer is obliged to insure and keep insured the goods delivered under retention of title against fire, explosion, and water damage as well as theft, and to present the policy of this insurance to Wolfes for inspection upon first request.

  13. Applicable law/competent court
    13.1 All agreements are governed by Dutch law.
    13.2 In case of disputes arising from an agreement between Wolfes and the buyer, which cannot be resolved through mutual consultation, the competent court within the district of Overijssel shall have jurisdiction, unless Wolfes prefers to submit the dispute to the competent court of the buyer's place of residence, except for those disputes that fall under the jurisdiction of the cantonal court. 

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